Praca: Maps Data Reviewer Team Leader


Maps Data Reviewer Team Leader
Kraków
Work Model: Office
Working Hours: 9.30AM - 5.30PM (Monday - Friday)
Project Location: Krakow

About the role:

The Team Leader is expected to oversee, direct and have responsibility for a number of associates and will have overall responsibility for maximizing team performance across one or multiple markets where their direct reports are engaged.

What will you do:
  • Overall responsibility for delivering operations for the team including workflow, scheduling, quality, productivity, policy adherence.
  • Manage and coach associates, individuals and team performance against expected productivity metrics and targets.
  • Review working practices and processes and implement changes in order to improve productivity, service levels and user experience.
  • Track key performance indicators (KPIs) such as productivity, error rates, and value adds for their direct team members.
  • Provide regular, constructive feedback and conduct formal performance reviews to help team members grow.
  • Handling or raising escalations as appropriate with Google Management team
  • Overseeing and supporting changes to services, policies, procedures, resources and facilities in order to positively and flexibly meet business requirements
  • Analyze review data to identify common errors, knowledge gaps, or process bottlenecks and report them to management.
Requirements:
  • Min 2 years experience in leading and motivating a team in an operational setup along with bringing up innovative ideas in team performance
  • English Language min.C1
  • Strong verbal and written communication skills to clearly articulate instructions, provide feedback, and communicate effectively with team members, management, and other stakeholders.
  • Experience in conducting performance reviews, setting clear goals, and creating action plans for team members growth.
  • The ability to analyze performance metrics (e.g., error rates, review speed, backlog size) to identify trends, bottlenecks, and areas for improvement.
  • Flexible to adapt to any changes in the organization / process
  • Quick learner and tech-savvy in understanding new systems and tools
What we offer
  • Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
  • Open-minded and multinational environment,
  • Opportunity to be part of a global organization focused on development,
  • Professional development and clear career path,
  • Training & development opportunities.

About our Candidate Privacy Statement:https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm.). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
Kraków Maps Data Reviewer Team Leader Nowy Sącz Cognizant Technology Solutions Poland Sp. z o.o. Kierownik Zespołu małopolskie Lider Zespołu (Team Leader)
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