Praca: Technical Supporter with French - Networking


Technical Supporter with French - Networking
Miejsce pracy: Szczecin
Job description:
  • As a Technical Support Advisor I, you will play a critical role in supporting, helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include:
  • Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.
  • Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.
  • Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support.
  • Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.
Requirements:
  • Language Proficiency: Advanced (B2/C1) level in French and Good (B2) level in English to effectively communicate with our diverse client base.
  • Technical Skills: Proficiency in PC usage and a good understanding of networking technologies.
  • Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail.
  • Problem-Solving Ability: A knack for quickly identifying and resolving issues.
  • Communication Skills: Exceptional verbal and written communication skills.
  • Experience: Previous experience in customer service or technical support is advantageous but not required.
We offer:
  • Employment with regular labor contract (Umowa o pracę)
  • Attractive salary package
  • Engaging trainings
  • Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
  • Talent Development Program: a transparent career paths and promotions
  • CNX Academy: with mentoring program
  • CNX University: with unlimited online trainings available
  • Refer a friend: bonus for recomending a friend up to 4000pln
  • Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
  • Modern office in the heart of Szczecin center
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

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